Privacy Policy

This Privacy applies to the management of your personal information (“PI”) by or on behalf of ONE299, a division of Australian Defence Apparel Pty Ltd (ACN 006 898 906) (“ONE299”, we, us, our”). 

We have created this privacy policy in order to demonstrate our commitment to the Privacy Act 1988 Cth (“Privacy Act”) and the Australian Privacy Principles (“APPs”) (together, the “Australian Privacy Law”). It sets out how we may collect, hold, use or disclose your PI.

What PI do we collect?

We collect and hold PI such as your name, job title, phone number, email, home address, preferences and interests, and other information relevant to customer surveys or offers. If you purchase products from us, we may also collect your bank or credit card details for payment and details of your credit history and creditworthiness.

How we collect your PI

We collect your PI as part of us offering or providing our products or services.  This includes when you provide your PI to us via our website, during phone calls, during our recruitment processes, by email, or otherwise via customer enquiries. Generally, we collect your PI directly from you but we may also collect your PI from other people or organisations if you have given your consent.   

Why do we need your PI?

We only collect or hold your PI where it is reasonably necessary for our business functions or activities.

In particular, we need your PI to provide you with our products and/or services, which includes internal record keeping, communicating with you (such as via direct marketing) about our products and/or services, creating and updating our database(s), ensuring compliance with our contractual and other legal obligations to you, and administering our relationship with you by responding to your enquiries (Main Purposes). 

If you do not provide us with your PI we may not be able to carry out some or all of the Main Purposes.

How do we use your PI?

By submitting your PI to us, you consent to us using your PI for the Main Purposes, any purpose related to one of the Main Purposes, and any other purpose that could reasonably be expected at the time your PI was collected.  This may include: providing you with or improving our products or services; sending you direct marketing about our products or services, deals and promotions; conducting customer surveys; managing our relationship with you; monitoring how you interact with us on our website or other contact points; helping you to complete an activity that you have chosen to undertake; or doing any other act that we are required or authorised to do by law. We may also use your PI for any purpose disclosed to you in an information collection statement at the point where we collect your PI, or to which you otherwise consent.

We may use certain non-personally identifiable information (such as anonymous usage data, IP addresses, browser type etc.) to improve the quality and design of our website, and to create new features, promotions, functionality and services by storing, tracking, analysing and processing user preferences and trends as well as user activity and communications.

Can you remain anonymous or use a pseudonym?

We will, if practicable, allow you to use a pseudonym or to not identify yourself (unless this is impractical or against the law (including the Australian Privacy Law)). 

In some instances, if you do not provide us with certain PI we may not be able to provide you with the relevant product, service or information.  This may have an effect on whether we can begin or continue a relationship with you.

What disclosures will we make?

Generally speaking, we will disclose your PI for the Main Purposes.  We may also disclose your PI in other ways with your consent or to any other party where we are authorised or required to do so by law (including the Australian Privacy Law).

We may disclose your PI to our partners, suppliers and distributors in order to assist us in providing our products or services to you. Some of our service providers, or the services they provide (like cloud-based storage solutions), are based outside Australia – in places like Europe, Asia and the US. In order to protect your information, we take care where possible to work with service providers who we consider maintain acceptable standards of data security compliance, and we do our part to meet those standards as they apply to us. By providing us with your PI, you consent to that PI being used, stored and disclosed overseas.

Is your PI confidential and secure?

We take all reasonable steps to keep the PI we hold secure and to ensure it is protected against misuse, loss, unauthorised access, modification or inappropriate disclosure. We may hold PI in both hard copy and electronic forms in secure systems accessible only to authorised personnel.

Do we use “cookies”?

When you visit our website, the server may attach a “cookie” to your computer’s memory.  A “cookie” assists us to store information about how you use our website and to make assumptions about what information may be of most interest to you. This information is generally not linked to your identity. We may use knowledge of your user experience to better understand what products or services may be of interest to you and to collect statistical information. 

Using other sites

Our site may contain links to other websites. Unless the other website is one of our sites, we are not responsible for the privacy practices of the owners of those websites.  We recommend that you read the privacy policy of any website that asks you to provide your PI.

Changes to our Privacy Policy

We may need to change this Privacy Policy from time to time. When we do amend it, the changes will be effective immediately upon being made public on our website. We will use reasonable measures to notify you of any relevant changes to this privacy policy, but please be aware that it is your responsibility to review our Privacy Policy regularly and make sure you keep up to date with any changes.

Contacting us about privacy information

You are responsible for ensuring that your PI is accurate, current and complete and we encourage you to update us if your PI changes.

You may ask us to provide a summary of the PI we hold about you, subject to certain limitations under the Australian Privacy Law.  For your protection, we may require you to confirm your identity before access to your PI is granted.  In most cases, we can provide you with a summary of your PI free of charge.  However, in some circumstances, reasonable costs may be charged to you in accessing your PI, subject always to the Australian Privacy Law. 

If you have a question or want to make a complaint about how we handle your PI please contact us using the details below.  We will review any question, complaint or concern you may have and will respond to you after we have carefully considered it.  We will, where reasonably possible, take steps to investigate and resolve complaints within 30 days. Please note, we may require further information from you in order to resolve any complaints. If we need more time, we will notify you about the reasons for the delay and seek to agree a longer period with you (if you do not agree, we may not be able to resolve your complaint). If we cannot resolve a complaint related to your privacy information, you may contact the Office of the Australian Information Commissioner (“OAIC”) directly.

For more information about privacy issues in Australia and protecting your privacy, please visit the OAIC website at

Last date Updated: Sept 2017

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